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EXPEDIA.COM Review
Expedia, Inc. (Nasdaq: EXPE) operates Expedia.com, a
leading online Web site in the United States with localized versions for
travelers in Canada, Germany and the United Kingdom.
Expedia's primary competitors in the online discount
travel business are Orbitz, Priceline, and Travelocity.
To help customers improve their travel plans, Expedia
provides a variety of air, car and hotel booking, vacation packages and
cruise special offers, destination information, and point-to-point
mapping.
Expedia claims to be the best discount travel service
company.
Some industry experts agree - the quality and leadership
of Expedia was recently recognized through several awards, including
Yahoo! Internet Life's “Best Overall Travel Site.”
The real experts are you - the public.
Air-Travel-Discount.com is conducting a survey to determine
customer satisfaction with the .com travel websites.
We would like your opinion.
Please fill out the following form if you would like to contribute to our
expedia.com customer satisfaction survey. Results will be posted weekly.
Expedia.com offers discount airline tickets and hotel
rooms.
Expedia.com rating
Results will be posted weekly.
|
HOTWIRE.COM |
YES |
NO |
Rating 1
to 5 |
| Have you purchased using
hotwire.com? |
67% |
33% |
|
| Do you feel you saved
money?(5 = big savings) |
|
|
4.8 |
| Was expedia.com easy to use?
(5= very easy) |
|
|
4.0 |
| Would you recommend
hotwire.com to a friend? |
99% |
1% |
|
| Will you use
hotwire.com
again? |
99% |
1% |
|
| |
|
|
|
|
ORBITZ.COM
|
YES |
NO |
Rating 1
to 5 |
| Did you purchase using
Orbitz? |
60% |
40% |
|
| Do you feel you saved
money?(5 = big savings) |
|
|
4.1 |
| Was Orbitz easy to use?
(5= very easy) |
|
|
4.0 |
| Would you recommend
Orbitz to a friend? |
94% |
6% |
|
| Will you use Orbitz
again? |
96% |
4% |
|
| |
|
EXPEDIA.COM |
YES |
NO |
Rating 1
to 5 |
| Have you purchased using
expedia.com? |
56% |
44% |
|
| Do you feel you saved
money?(5 = big savings) |
|
|
4.1 |
| Was expedia.com easy to use?
(5= very easy) |
|
|
4.1 |
| Would you recommend
expedia.com to a friend? |
94% |
6% |
|
| Will you use
expedia.com
again? |
94% |
6% |
|
| |
|
TRAVELOCITY.COM |
YES |
NO |
Rating 1
to 5 |
| Have you purchased using
travelocity.com? |
56% |
44% |
|
| Do you feel you saved
money?(5 = big savings) |
|
|
3.9 |
| Was travelocity.com easy to use?
(5= very easy) |
|
|
4.2 |
| Would you recommend
travelocity.com to a friend? |
97% |
3% |
|
| Will you use
travelocity.com
again? |
99% |
1% |
|
| |
|
PRICELINE.COM |
YES |
NO |
Rating 1
to 5 |
| Have you purchased using
priceline.com? |
54% |
46% |
|
| Do you feel you saved
money?(5 = big savings) |
|
|
4.0 |
| Was priceline.com easy to use?
(5= very easy) |
|
|
3.9 |
| Would you recommend
priceline.com to a friend? |
94% |
6% |
|
| Will you use
priceline.com
again? |
97% |
3% |
|
| |
|
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| |
|
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Snapshot comparison table of discount online
travel services
|
Travel Site
|
Services |
Savings |
Highlights |
|
Expedia.com |
Airline tickets
Hotels
Cars
Cruises
Vacations
Shows |
has ongoing "special" deals - frequently advertises 25-35%
off hotels up to 70% |
Expedia guides you thought the selection process. Logical
sequence for selecting air travel, hotels, car rentals and entertainment
activities. Offers cancellation waivers. |
|
Hotwire.com |
Airline Tickets
Hotels
Cars |
varies - they advertise 40% |
Hotwire partners with airlines and hotels and negotiates
Hot-FaresSM
and Hot-RatesSM
every day.
You are not shown the airline company or hotel until
after you purchase, but the rates are good if you're not set on a
particular airline or hotel. |
|
Orbitz.com |
Airline tickets
Hotels
Cars
Cruises
Vacations |
varies - can get 40% on airfare & up to 75% on hotels |
Orbitz claims to have the most
available fares from over 450 airlines an that they they can scan more
than two billion possibilities in seconds with their advanced search
engine. The most airline Web-only fares in the business.
Even
rivals state that a great deal of their success can be attributed to to
the fact that Orbitz can offer the lowest fares because of their "most-favored
nation" status, a designation that guarantees that the company gets the
airlines' lowest prices on many fares. |
|
Priceline.com |
Airline ticOrbtzkets
Hotels Vacations
Cruises New Cars |
varies - you make bid & see if it's accepted |
Different from other companies in that you make a bid for
the services you need. If accepted you get the tickets for that price.
Excellent choice for last minute purchases.
|
|
Travelocity.com |
Airline tickets
Hotels
Cars
Rail
Vacations Cruises |
frequent specials - 25 - 40% |
You can simply tell them where you want to go or stay and they'll do
the searching for you. You'll be presented with a number of alternatives
that allow you to make a selection on price, time or whatever criteria
best meets your needs. |
Click here to save at Expedia .com
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